Prissy Craft

About

Prissy Craft Terms and Conditions


Contact us:  customercare@prissycraft.co.uk

DELIVERY

We aim to dispatch goods within 1 - 3 working days excluding Sundays, Bank Holidays and Christmas.

STANDARD DELIVERY TIMES AND COSTS

UK

Standard Delivery ONLY £1.00  delivery aim 2 - 3 working days
FREE Delivery when you spend over £40 Delivery aim 2 - 3 working days
Upgraded Delivery £2.50 Delivery aim 1 - 2 working days

European Union

Standard delivery £3.00 delivery aim 3 - 7 working days
Free Delivery if you spend over £50  - Delivery aim 3 - 7 working days

International

Standard delivery £4.50 - Delivery aim 5 - 10 working days
Free Delivery if you spend over £50  - Delivery aim 5 - 10 working days

Please note all delivery times are approximate and we can not be held liable for delays due to international holidays.

All international customers are responsible for paying any customs fees or taxes added to their goods in their country.

We are not responsible for any taxes you may incur within your country for goods received.


Refunds and Exchanges

We hope you will always love the products we sell and even though we love all our products we understand this might not be the case for everyone else in the world.

If for whatever reason you wish to have a refund rest assured we always accept refunds. We believe it is the customers right to inspect goods and decide whether or not they meet your needs and expectations.

Refunds should be requested within 10 days of receipt of goods and returned to us within 28 days of receipt of goods.

All items returned should be unused and in the condition in which you received them

We will refund you the cost of goods immediately on receipt of goods

Unfortunately we cannot refund postage costs or be held responsible for goods that have been lost in transit when returned to us by customers

It is the customers responsibility to return goods to us in order to have a refund

Refunds should be sent to:

Prissy Craft  111 Oakwood Road, Springfield, Birmingham.  B11 4EY.  UK

Any other questions please contacts us customercare@prissycraft.co.uk


Payment

We accept all major Credit Cards and Paypal payments.  If at any time you wish to cancel your purchase please let us know as soon as possible. If goods have not been dispatched then we will refund you all your money immediately. However if we have already dispatched your goods then it will be considered a return and not a cancellation. Please read our returns policy for more information on returns.

For any other information please contact us customercare@prissycraft.co.uk


Additional Policies and FAQs

For wholesale orders please contact us sales@prissycraft.co.uk

Prissy Craft

111 Oakwood Road

Springfield

Birmingham

B11 4EY

England UK